Refund Policy

1. Introduction

ServBay ("we", "our", "us") is dedicated to providing high-quality services to our users. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services. By subscribing to our services, you agree to this Refund Policy.

2. Subscription Plans

2.1 Free Plan

The Free Plan is available at no cost to users. As it is a free service, no refunds are applicable for the Free Plan.

2.2 Pro Plan

Annual Subscription

Pro Plan users who opt for an annual subscription are eligible for a 14-day free trial period. During this trial period, users can evaluate our services without any financial commitment.

  • 14-Day Free Trial: If you are not satisfied with our services during the 14-day free trial period, you may cancel your subscription, and no charges will be applied to your account.
  • Refunds After Trial Period: If you continue with your annual subscription beyond the 14-day free trial period, you will be billed for the full annual subscription fee. Refunds for the annual subscription will not be issued after the trial period has ended.

Monthly Subscription

Pro Plan users who opt for a monthly subscription do not have a free trial period. The monthly subscription fee is billed at the beginning of each month.

  • Refunds for Monthly Subscription: Refunds for the monthly subscription will not be issued once the payment has been processed.

2.3 Team Plan

The Team Plan is designed for organizations and teams requiring multiple user accounts and collaborative features.

Annual Subscription

Team Plan users who opt for an annual subscription do not have a free trial period. The annual subscription fee is billed at the beginning of the subscription period.

  • Refunds for Annual Subscription: Refunds for the annual subscription will not be issued once the payment has been processed.

Monthly Subscription

Team Plan users who opt for a monthly subscription do not have a free trial period. The monthly subscription fee is billed at the beginning of each month.

  • Refunds for Monthly Subscription: Refunds for the monthly subscription will not be issued once the payment has been processed.

3. How to Request a Refund

To request a refund during the eligible period, please contact our support team through our Support Center or via email at [email protected]. Your request should include:

  • Your full name
  • Your email address associated with your ServBay account
  • A detailed description of your refund request

4. Processing Refunds

Once your refund request is received and verified, we will process your refund within a reasonable timeframe. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.

5. Non-Refundable Items

Certain items are non-refundable, including:

  • Monthly subscription fees once the payment has been processed
  • Annual subscription fees after the 14-day free trial period has ended (for Pro Plan)
  • Annual subscription fees once the payment has been processed (for Team Plan)

6. Changes to This Policy

We may update our Refund Policy from time to time. Any changes will be posted on this page, and you are advised to review this policy periodically for any updates. Changes to this policy are effective when they are posted on this page.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at Support Center or via email at [email protected].

8. Last Updated

This Refund Policy was last updated on May 20, 2024.